General information
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Is this app only for members, or can non-members (guests) use it too?
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What is the Celebrity Fitness Mobile App?
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Do I need to pay for the app?
COVID-19 Safety Precautions
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WHAT DO I NEED TO DO TO ACCESS THE CLUB UPON ITS REOPENING?
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During this period, can non-members use the app to purchase classes or gym access?
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I can’t seem to book any gym floor slots via the app as they fill up quite quickly. Why is that so?
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If I just want to use the cardio/ strength and/or free weights area, do I still need to make a booking?
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HOW LONG CAN I STAY IN THE GYM?
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DOES THE TIME SLOT INCLUDE THE TIME I WILL NEED TO SHOWER / CHANGE?
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WHY DO I NEED TO BOOK GYM FLOOR ACCESS?
getting started
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What devices can I use the app on?
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Is the app available in all stores?
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Do I need an internet connection to use the app?
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I tried to register as a member but received an error. What do I do next?
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Why can’t I register for the app using my email account?
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I did not receive my verification code. What should I do?
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My membership wasn’t found. What do I need to do?
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Upon re-joining a cancelled membership, can I use the same email address that I have previously used in my old membership account?
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I have already created an account. How do I log in?
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I created my account with Facebook and logged out. How do I log back in?
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I am not a member and I tried to book a session but I am not able to do so.
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What happens if I don't log out?
class bookings
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Are all classes / gym floor slots available for booking via the app?
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How do I start booking my spot through the app?
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How far in advance can I view the class timetable?
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How far in advance can I book a Gym Floor spot?
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How do I go on the waitlist for a gym floor booking?
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How do I cancel my bookings?
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How do I cancel my bookings if I am booked into a session from the waitlist?
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Can I book a spot for a friend?
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Where can I view my bookings?
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How soon should I arrive before the session starts?
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Can I purchase a daily pass for my friend or family member?
Challenges and Achievements
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I just completed an achievement but I didn’t get the badge.
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What kind of challenges can I take part through the app?
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Can I take part in more than one challenge at a time?
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Can I invite my friend who is a non-member to participate in the challenge? Can non-members take part in the challenges?
Data Protection
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What data does the app collect, and how will it be used?
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Do I get any notification from the app?
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Change policy