General information
  • Is this app only for members, or can non-members (guests) use it too?
  • What is the Celebrity Fitness Mobile App?
  • Do I need to pay for the app?
COVID-19 Safety Precautions
  • WHAT DO I NEED TO DO TO ACCESS THE CLUB UPON ITS REOPENING?
  • During this period, can non-members use the app to purchase classes or gym access?
  • I can’t seem to book any gym floor slots via the app as they fill up quite quickly. Why is that so?
  • If I just want to use the cardio/ strength and/or free weights area, do I still need to make a booking?
  • HOW LONG CAN I STAY IN THE GYM?
  • DOES THE TIME SLOT INCLUDE THE TIME I WILL NEED TO SHOWER / CHANGE?
  • WHY DO I NEED TO BOOK GYM FLOOR ACCESS?
getting started
  • What devices can I use the app on?
  • Is the app available in all stores?
  • Do I need an internet connection to use the app?
  • I tried to register as a member but received an error. What do I do next?
  • Why can’t I register for the app using my email account?
  • I did not receive my verification code. What should I do?
  • My membership wasn’t found. What do I need to do?
  • Upon re-joining a cancelled membership, can I use the same email address that I have previously used in my old membership account?
  • I have already created an account. How do I log in?
  • I created my account with Facebook and logged out. How do I log back in?
  • I am not a member and I tried to book a session but I am not able to do so.
  • What happens if I don't log out?
class bookings
  • Are all classes / gym floor slots available for booking via the app?
  • How do I start booking my spot through the app?
  • How far in advance can I view the class timetable?
  • How far in advance can I book a Gym Floor spot?
  • How do I go on the waitlist for a gym floor booking?
  • How do I cancel my bookings?
  • How do I cancel my bookings if I am booked into a session from the waitlist?
  • Can I book a spot for a friend?
  • Where can I view my bookings?
  • How soon should I arrive before the session starts?
  • Can I purchase a daily pass for my friend or family member?
Challenges and Achievements
  • I just completed an achievement but I didn’t get the badge.
  • What kind of challenges can I take part through the app?
  • Can I take part in more than one challenge at a time?
  • Can I invite my friend who is a non-member to participate in the challenge? Can non-members take part in the challenges?
Data Protection
  • What data does the app collect, and how will it be used?
  • Do I get any notification from the app?
  • Change policy