1. Can I bring a friend/guest to workout with me in the gym?
Bringing of guests is currently not allowed due to the COVID-19 situation. This is an extra precautionary measure to ensure the safety of our members and staff.
2. Can I freeze my membership? / put my membership on hold?
Yes, you can. We call our hold option - freeze. At Celebrity Fitness, we believe that exercise is a lifelong habit. That is why when it comes to freezing of your membership, it will only be for medical reasons or outstation/ overseas assignments for a minimum of 1 month with written notice. For further information, please email our Member Services team so we can process your request. A freeze fee will be charged.
3. What if I want to cancel my membership?
If you have to cancel your membership, please email our Member Services Team so your request can be processed. You will be required to give one calendar month's notice from the first day of the month of the next month. You may do this at any time after the end of your minimum contract period.
4. How do I use the lockers?
Your membership card gives you access to the lockers. Please note than lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement. For further assistance, please speak our reception team in the club.
5. Are the team first aid trained?
Yes, we always have a number of first aiders on duty. In an unlikely event that someone is injured, there are also first aid boxes located at reception.
6. Who can I ask if I have trouble using the equipment?
Feel free to approach any of our StarMakers should you need any assistance. They would be more than willing to give a hand.
7. Can my children wait for me in the members' lounge while I workout?
For the safety of the children and members, children are not allowed in the club.
8. What should I do if the fire alarm sounds?
Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.
9. How do I give feedback about your products and services?
We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff. If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible.
You can also email us, submit your feedback via the Celebrity Fitness mobile app, or send your query via our online contact form.
We also love to know what we're doing well too! So do tell us about your successes or about a Celebrity Fitness team member who’s made a difference.
10. What happens if I lose something in the changing rooms?
Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are always your responsibility.
11. What if I lose my membership card?
Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.
12. What are the club opening hours?
You may visit www.celebrityfitness.com.ph/clubs for our updated club operating hours.